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Enhance Your
Business Communication

IP-PBX Edition / IP-Call Center Edition
Zeabix IP-PBX Edition

The full features IP-PBX System for Your Organization

IVR / Call Record / Smart Phone App. / Call Reports / Integrate with CRM
Zeabix IP-Call Center Edition

For Best Communication between You and Your Customers

Smart Call Distribution / Insight Reports / Real-time Wallboard / Supervisor Console / Built-in CRM

zeabix IP-PBX Edition

The Telephony system which is designed to support the extension numbers from 5 to 1,000. The solution comes with various features that help enhancing your organization communication e.g. IVR, Call Conference, Call Recording and Call Detail Records. The system also saves your telephone bills significantly for both external calls and inter-branches calls.

Datasheet TH EN

zeabix IP-Call Center Edition

Support numbers of Agent seat from 5 to 50 seats. Distribute calls to active agents with various strategy with feature of Automatic Call Distribution (ACD). Supervisors are able to monitor and manage calls via their Supervisor Console. The organization is able to real-time monitor by Wallboard. The system comes with Buit-in CRM which helps storing and displaying the customers’ information while they are calling.

Datasheet TH EN

Other Outstanding Features

Industrial Grade Hardware	The system runs on the proven and well-known physical servers e.g. HP, Lenovo and DELL. The performance and stability can be fully trusted.
Virtualization Friendly	The system is able to operate on well-known several Server Virtualization Technologies e.g. VMWare, XenServer, Hyper-V and KVM.
Web Management	Easy to manage and monitor the system through Web GUI Management. No need to complicate with Command Line.
High Availability	Maintain the communication even there are some incidents that impact both hardware and software with system redundancy features.
Backup/Restore System	Periodically backup all configuration and data e.g. voice record files and all reports. The system can be restored within minutes.
Customizable	Customize the features to fit the specific requirements of organization e.g. modifying the reports, integrating with other 3rd party systems e.g. ERP and CRM.

Deployment Diagram

Enlarge

Deployment Diagram

Zeabix IP-PBX and IP-Call Center Editions are able to be integrated with your existing network infrastructure. However, some configurations might need to be revised e.g. VLAN, Routing and Quality of Sevice (QoS). This to ensure that the system is able to deliver highest quality without any issues. At Zeabix, we have 10-year experience Network Engineers who are certified with Cisco Systems. We are willing to suggest and help your organization to integrate our system to your infrastructure with best practice.

Zeabix Company Limited

We are specialist in IP-PBX, IP-Call Center, Network Infrastructure and IT Security solutions. We are fully committed to provide the best service that meets the clients’ requirements and exceed expectations to earn the greatest satisfaction. Our team members are certified for reputable and industrial leading Professional Certificates e.g. CCNP, CCDP, CISM, CISSP and PMP.

This ensures that we are qualified to design and implement IP-PBX and IP-Call Center as well as integrate to your existing IT Infrastructure e.g. Network, Server and Virtualization effectively and efficiency.

Call:

Phone: 02-120-9679
Hotline: 083-084-8299

Email:

info@zeabix.com

Address:

219/2 Asoke Towers Sukhumvit 21 Khlongtoey Nua, Wattana, Bangkok 10110

Features Overview

Fit for every organization	Support the extension numbers from 20 and up to 1,000 by various system models. The system is able to be deployed for Single site, Inter-branches and remote sites. Suitable for every organization.
Various types of external line	Support Analog, Digital E1 and SIP Trunk up to 1,000 numbers. The system also works with Direct Inward Dialing (DID) numbers.
Voice Record	Record the conversation of the calls. The records are able to be played back by the Web Management or downloaded to user’s computer.
Call Reports	Log the calls usage of staff. The system can analyze and provide various rich reports. The records can be historically searched and exported by Web Management.
Interactive Voice Response (IVR)	Support the Multi-Proposed IVR system to automatically respond to user’s interactive by pressing the keypads. The menu of IVR is able to be configured by layers.
Smart Devices Support	The Smart Devices e.g. iPhones and Android Phones can be integrated as mobile extension numbers of organization via Wifi or 3G/4G networks.
Conference Call System	Support the Multi-Parties Conference Call with PIN Code authentication to ensure the security of the conference room. The conversation can be captured and recorded.
Call Policies	Various call policies e.g. the system can prohibit specific staff/departments to call international numbers during specific period of time.
Save Telephone Bills	There are many solutions to help your organization saves the telephone bills up to 60% for both external calls (domestic and international) and inter-branches calls.
Fax Server Support	Fax can be received and sent via the system in the form of PDF format and sent as attachment of email (paperless). No need to use physical fax machines anymore.
Gigabit Ethernet Support	The Desk IP Phones support Gigabit Ethernet Network. Ensure that the entire Gigabit speed of LAN network will not be downgraded.
Secured calls Over Internet	Every call over internet will be protected by Zeabix Secured Gateway. Inspect every incoming call from every channel especially, SIP Trunk and internet calls to protect from the attacks via IP-PBX system.

Models & Specification

	Express	S	M

Reccommended Extension No.#*	Up to 40	Up to 120	Up to 260
Co-line (Analog)	Up to 8	Up to 16	Up to 24
Co-lines (E1 Digital)	Up to 2	Up to 2	Up to 4
SIP Provider Connections	1	Up to 2	Up to 4
Recording Time (Minutes)	300	500	800
High Availability	License Required	License Required	License Required
Conference Rooms	Up to 2	Up to 4	Up to 6
Zeabix Secured Gateway	License Required	License Required	License Required
Secured Connection	TLS/SSL VPN	TLS/SSL VPN	TLS/SSL VPN

	L	XL	XXL

Reccommended Extension No.#*	Up to 380	Up to 680	Up to 1000
Co-line (Analog)	Up to 32	Up to 48	Up to 60
Co-lines (E1 Digital)	Up to 6	Up to 8	Up to 12
SIP Provider Connections	Up to 6	Up to 8	Up to 15
Recording Time (Minutes)	1200	1500	3000
High Availability	License Required	Bundled	Bundled
Conference Rooms	Up to 10	Up to 14	Up to 20
Zeabix Secured Gateway	Bundled	Bundled	Bundled
Secured Connection	TLS/SSL VPN	TLS/SSL VPN	TLS/SSL VPN

Executive Model

Management Model

Entry Model

Operator Phones

Conference Phones

Smart Devices

Features Overview

Agent Seats	Support numbers of agent from 5 to 50. Agents are able to work at the same or different locations.
Inbound calls	Support inbound calls with Automatic Call Distribution (ACD) feature. The incoming call are distributed to proper available agents using various strategies (e.g. least recent, fewest call, weighted round robin) to ensure the fair workload among agents.
Outbound Calls	Support outbound calls. Automatically call to the predefined list of phone numbers and bridge the calls to available agents.
Supervisor Console	Allow supervisors to monitor and manage their responsible queues e.g. monitor real-time status of queues (Total Calls, Waiting Calls, Active Calls, Abandoned Calls and so on) and agents (Status, Talk Time, Hold time, Talk to number and so on). Also allow supervisors to perform call spy, call whisper and call pick up.
Wallboard	Display real-time status of entire queues and agents of Call Center System. E.g. Online/offline status of the agents, active call, waiting calls, abandoned and answered calls as well as average session time per call and more. The idea is to put wallboard on the big television screen to display this real-time information to all Call Center staff.
Rich Reports	Generate various types of report including Call Distribution (per queue, hour, day, week and days of week), Answered and Unanswered calls with Service Level Agreement (SLA) and Agent Performance/Availability e.g Session Time, Talk Time, Pause Time, Idle Time and more.
Voice Record	Record the conversation of the calls. The records are able to be played back by the Web Management or downloaded to user’s computer. The system associates the records with customers’ information in Built-in CRM, easy to manage and search.

Models & Specification

	Express	S	M

Agent Seats	Up to 10	Up to 25	Up to 50
Inbound Call	Support	Support	Support
Outbound Call	License Required	Support	Support
Built-in CRM	License Required	License Required	Bundled
3rd Party CRM integration	Support	Support	Support
High Availability	License Required	License Required	Bundled
Report	Bundled	Bundled	Bundled
Recording Time (Minutes)	300	500	800

Enhance Your Business Communication

IP-PBX Edition / IP-Call Center Edition

Zeabix IP-PBX Edition

The full features IP-PBX System for Your Organization

Zeabix IP-Call Center Edition

For Best Communication between You and Your Customers

zeabix IP-PBX Edition

zeabix IP-Call Center Edition

Other Outstanding Features

Deployment Diagram

Deployment Diagram

Zeabix Company Limited

Call:

Email:

Address:

Zeabix IP-PBX Edition

Features Overview

Zeabix IP-PBX Edition

Models & Specification

Zeabix IP-PBX Edition

Phone Models

Executive Model

Management Model

Entry Model

Operator Phones

Conference Phones

Smart Devices

Zeabix IP-PBX Edition

Screenshots

Dashboard (1)

Dashboard (2)

User Manager

Call Detail Reports/Call Records

Location Based Report

Executive Report

zeabix IP-Call Center Edition

Features Overview

zeabix IP-Call Center Edition

Models & Specification

zeabix IP-Call Center Edition

Screenshots

Call Abandoned Report

Agent Availability Report

Real-time Wallboard

Supervisor Console

Built-in CRM (1)

Built-in CRM (2)

Enhance Your
Business Communication